Refund Policy

1. Overview

At BetaPID Tech, we are committed to delivering high-quality automation products and services. This Refund Policy explains the circumstances under which refunds may be granted, how to submit a request, and what to expect during processing.

2. Eligibility for Refunds

To be eligible for a refund, the request must meet the following conditions:

• The payment was made directly to BetaPID Tech through an authorized payment provider.
• The request is submitted within the eligibility window described above.
• The service or product was not used in a manner that violates our Terms & Conditions.
• Adequate proof of purchase is provided.

3. Refund Request Process

To request a refund, please follow these steps:

1. Email support@betapid.com from the email address associated with your account.
2. Include the transaction ID, date of purchase, amount paid, and the payment method used.
3. Provide a clear reason for the refund request and any supporting documentation.
4. Our support team will review the request and respond within 3–5 business days.

4. Digital Products and Services

Due to the nature of digital products and services, refunds for downloads, licenses, API credits, and similar items are evaluated on a case-by-case basis. We may decline a refund if the digital product has been substantially used or consumed.

5. Subscription Refunds

Subscription fees are billed in advance for each billing cycle. If you cancel a subscription, you will retain access through the end of the current billing period, but partial refunds for unused time within the cycle are generally not provided unless required by applicable law.

6. Duplicate Payments

If you have been charged more than once for the same transaction due to a system or user error, contact our support team. Verified duplicate payments will be refunded in full.

7. Failed Transactions

If your account or the corresponding product/service was not delivered due to a failed transaction but the amount was deducted, please contact our support team with the transaction details. Verified failed transactions will be refunded in full.

8. Chargebacks

We encourage customers to contact us before initiating a chargeback through their bank or payment provider. Unauthorized chargebacks may result in account suspension or termination and may be contested using transaction records and service logs.

9. Non-Refundable Services

The following are generally non-refundable:

• Custom development, integration, or professional services already delivered.
• Setup, onboarding, or training fees once the service has commenced.
• Consumed API credits, compute usage, or metered consumption.
• Promotional, discounted, or free-trial purchases unless explicitly stated otherwise.

10. Refund Processing Time

Once approved, the refund will be issued to the original payment method. The exact timing may vary depending on the payment provider, banking partner, and country of residence.

11. Contact Information

For refund-related questions or to submit a request, please contact:

• Email: support@betapid.com
• Website: https://betapid.com